Take the elevator to the second floor, then head across to the other side into the parent's hotel room. Grab the Upstairs Key from the nightstand, then return to the other side of the second floor and enter the last room (which just so happens to have the ghastly image of a woman pointing at it...). Break the board covering the hole in the floor and drop down to the bar where yet another newspaper provides a clue to the happenings here in the hotel. Next, climb inside the small elevatar shaft at the end of the bar and take it down to the kitchen.